Legal Terms
Last updated: June 29, 2025
Terms of Service
Welcome to Interlocute.ai ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
1. Service Description
Interlocute.ai provides a platform for deploying and managing addressable AI nodes ("Service"). Our Service allows you to create, configure, and operate intelligent agents through our API, CLI, and web interface.
2. Account Registration
To use our Service, you must:
- Create an account with accurate and complete information
- Maintain the security of your account credentials
- Be at least 18 years old or have parental/guardian consent
- Comply with all applicable laws and regulations
- Not share your API keys or account credentials with unauthorized parties
3. Acceptable Use
You agree not to use our Service to:
- Violate any applicable laws, regulations, or third-party rights
- Generate, transmit, or store harmful, illegal, or malicious content
- Attempt to gain unauthorized access to our systems or other users' accounts
- Interfere with or disrupt the integrity or performance of our Service
- Reverse engineer, decompile, or disassemble our Service
- Use the Service to create competing products or services
- Engage in cryptocurrency mining or similar resource-intensive operations without authorization
4. API Usage and Rate Limits
Your use of our API is subject to:
- Rate limits as documented in our API documentation
- Fair use policies to ensure service availability for all users
- Usage-based billing as described in our pricing section
- Service level agreements (SLAs) applicable to your account tier
5. Billing and Payment
Our Service operates on a usage-based pricing model:
- You will be billed based on your token consumption (input and output tokens)
- Pricing is specified at https://interlocute.ai#pricing
- Payment is due according to your billing cycle
- We reserve the right to suspend service for non-payment
- All fees are non-refundable except as required by law
6. Intellectual Property
6.1 Our Property
The Service, including all software, designs, and documentation, is owned by Interlocute.ai and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service.
6.2 Your Content
You retain ownership of any content you submit to our Service ("Your Content"). By using our Service, you grant us a license to use, process, and store Your Content solely for the purpose of providing the Service to you.
7. Service Availability
While we strive for high availability:
- We do not guarantee uninterrupted or error-free service
- We may perform maintenance that temporarily impacts availability
- We reserve the right to modify or discontinue features with notice
- Service status is available at https://api.interlocute.ai/status
8. Termination
Either party may terminate this agreement:
- You may close your account at any time through your dashboard
- We may suspend or terminate your account for violation of these Terms
- We may terminate with 30 days' notice for any reason
- Upon termination, your data will be deleted according to our data retention policy
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTERLOCUTE.AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
11. Indemnification
You agree to indemnify and hold harmless Interlocute.ai from any claims, damages, losses, liabilities, and expenses arising from your use of the Service or violation of these Terms.
12. Changes to Terms
We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use of the Service after such notice constitutes acceptance of the modified Terms.
13. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Delaware.
14. Contact
For questions about these Terms, contact us at legal@interlocute.ai
Privacy Policy
This Privacy Policy explains how Interlocute.ai collects, uses, discloses, and safeguards your information when you use our Service.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, company name, billing information
- API Content: Prompts, messages, and data you send to your nodes
- Configuration Data: Node settings, system prompts, scheduling configurations
- Support Communications: Messages you send to our support team
1.2 Automatically Collected Information
- Usage Data: API calls, token consumption, error rates, performance metrics
- Log Data: IP addresses, timestamps, request/response metadata
- Device Information: Browser type, operating system, device identifiers
- Cookies: Session data, preferences (see Cookie Policy below)
2. What We Store
We store messages, conversation threads, and transcripts that you send to the Service so the Service can function. This includes the full content of messages exchanged within threads, which is necessary to provide messaging, conversation history, and node memory features.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process your API requests and generate responses
- Calculate billing and usage charges
- Communicate with you about the Service, updates, and support
- Monitor and analyze usage patterns to improve performance
- Detect, prevent, and address technical issues or security threats
- Comply with legal obligations
4. Data Processing and AI Models
Important information about how we process your data:
- Third-Party AI Providers: We use third-party AI model providers (such as OpenAI, Anthropic) to process your requests
- No Training on Your Data: Your API content is not used to train foundation AI models unless you explicitly opt in
- Node Memory: Conversation history and node memory is retained until you delete the node or the relevant threads
5. Encryption & Transport Security
- In transit: All data is encrypted in transit using TLS
- At rest: All data is encrypted at rest using built-in encryption provided by our cloud database and storage infrastructure (Azure Cosmos DB and related Azure services)
- Not end-to-end encrypted: This is not end-to-end encryption. Our Service processes your content server-side in order to provide features such as AI responses, search, and conversation threading
6. Who Can Access Your Content
- You and authorized users in your workspace can access your content through the Service
- A small number of authorized Interlocute.ai personnel may access content when necessary for support, troubleshooting, security or abuse prevention, or legal compliance
- Access to production systems and data is restricted by role and granted on a need-to-know basis
7. Retention & Deletion
- We keep your content until you delete it. There is no automatic time-based expiration for messages or threads
- When you delete a thread, message, or node, we remove the data from our primary storage systems
- Backups may retain copies of deleted data for a limited period. We do not guarantee instant purge from all backup systems
- Upon account termination, data is deleted according to our standard deletion process described above
8. Authentication
We use third-party identity providers for authentication (social login and SSO). We do not store user passwords. Your authentication credentials are managed entirely by the external identity provider you choose.
9. Logs & Telemetry
We design our application logging to avoid recording message bodies and conversation transcripts. Our logs capture operational metadata (such as request identifiers, timestamps, and error codes) but are not intended to contain the content of your conversations.
10. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who provide infrastructure, AI models, payment processing, and analytics
- Legal Requirements: When required by law, legal process, or to protect rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
We do not sell your personal information to third parties.
11. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Portability: Receive your data in a structured, machine-readable format
- Object: Object to certain processing activities
- Withdraw Consent: Where processing is based on consent
To exercise these rights, contact us at privacy@interlocute.ai
12. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Compliance with applicable data protection frameworks
- Security measures consistent with this Privacy Policy
13. Children's Privacy
Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.
14. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
15. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.
16. Contact
For privacy-related questions or to exercise your rights, contact us at privacy@interlocute.ai
Data Processing Agreement (DPA)
This Data Processing Agreement ("DPA") is incorporated into and forms part of the Terms of Service between you ("Customer") and Interlocute.ai ("Processor") and applies where Processor processes Personal Data on behalf of Customer.
1. Definitions
- "Personal Data" means any information relating to an identified or identifiable natural person
- "Processing" means any operation performed on Personal Data
- "Data Subject" means the individual to whom Personal Data relates
- "Controller" means the entity that determines the purposes and means of processing Personal Data
- "Sub-processor" means any third party engaged by Processor to process Personal Data
- "GDPR" means the General Data Protection Regulation (EU) 2016/679
2. Scope and Roles
This DPA applies to the processing of Personal Data by Processor on behalf of Customer in connection with the Service. Customer is the Controller and Processor is the Processor of Personal Data.
3. Processing Instructions
Processor shall:
- Process Personal Data only on documented instructions from Customer
- Process Personal Data only for the purpose of providing the Service
- Not process Personal Data for any other purpose without Customer's prior written consent
- Immediately inform Customer if instructions appear to violate applicable data protection laws
4. Nature and Purpose of Processing
- Subject Matter: Provision of AI node hosting and execution services
- Duration: For the term of the Terms of Service
- Nature: Storage, retrieval, processing, and transmission of data
- Purpose: Enabling Customer to deploy and operate AI nodes
- Types of Personal Data: Content submitted to nodes, user identifiers, metadata
- Categories of Data Subjects: Customer's end users, employees, or customers
5. Security Measures
Processor implements appropriate technical and organizational measures including:
- Encryption of Personal Data in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and vulnerability testing
- Employee training on data protection
- Incident response and breach notification procedures
- Business continuity and disaster recovery planning
6. Sub-processors
Customer authorizes Processor to engage sub-processors to process Personal Data. Current sub-processors include:
- Cloud infrastructure providers (e.g., Microsoft Azure, AWS)
- AI model providers (e.g., OpenAI, Anthropic)
- Payment processors
- Analytics and monitoring services
An updated list is available at https://docs.interlocute.ai/subprocessors. Processor will provide 30 days' notice of new sub-processors and Customer may object on reasonable grounds.
7. Data Subject Rights
Processor shall, to the extent legally permitted, assist Customer in responding to requests from Data Subjects to exercise their rights under applicable data protection laws, including:
- Right of access
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object
8. Data Breach Notification
Processor shall notify Customer without undue delay (and in any event within 72 hours) upon becoming aware of a Personal Data breach. The notification shall include:
- Description of the nature of the breach
- Categories and approximate number of Data Subjects affected
- Categories and approximate number of records affected
- Likely consequences of the breach
- Measures taken or proposed to address the breach
9. Data Return and Deletion
Upon termination of the Service, Processor shall:
- At Customer's choice, return or delete all Personal Data
- Delete existing copies unless retention is required by law
- Certify in writing that it has complied with this obligation
10. Audits and Inspections
Processor shall make available to Customer all information necessary to demonstrate compliance with this DPA and allow for audits, including inspections, by Customer or an auditor mandated by Customer, subject to reasonable notice and confidentiality obligations.
11. International Data Transfers
For transfers of Personal Data outside the European Economic Area (EEA), Processor shall implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.
12. Liability and Indemnification
Each party's liability under this DPA is subject to the limitations and exclusions of liability set forth in the Terms of Service.
13. Contact
For DPA-related questions, contact our Data Protection Officer at dpo@interlocute.ai
Last updated: June 29, 2025